Email Marketing Management Brisbane

Build a strong community of loyal customers dedicated to supporting your brand using a targeted, quality EDM strategy.

Google AdWords Management

What is an EDM?

The acronym EDM stands for Electronic Direct Mail. It’s a regular, customised email that promotes your product or service directly to your subscribers. EDM Marketing is a targeted, shareable, measurable and cost-effective way of connecting with your community of online customers.

A successful EDM strategy will not only help convert sales, but it will also build brand loyalty and turn those one-off shoppers into repeat customers who will visit your online store to purchase time and time again. That’s because an EDM goes further than simply sending out an email, by using other forms of communication in tandem to ensure maximum impact. Additional tactics like dynamic remarketing or social media can support and reinforce your message, improving brand recognition.

What are the benefits of EDM Marketing?

Ensuring your business is found on Google is step one. Step two is ensuring the customers you attract come back to your store. That’s why an effective, regular EDM is key in building a large and loyal consumer base. Here’s a few reasons why we at Gordon Digital think it’s an essential part of any business strategy: 

Measurable ROI – The best part about EDM marketing is the usable data. Once you’ve sent out an email or rather a “campaign”, you can see how many customers opened your email and the click-through rate to your website, plus you can see when your customers opened your mail and where (tracking all over the world), even what kind of device they viewed it on. You can then use this data to determine how you approach your next campaign and measure your return on investment. 

Personalised – EDMs can be customised to suit your audience and your brand. You can also go further to include the recipient’s name and even location specific information designed just for them. These personal touches, used correctly, can improve your brand recognition and reputation, strengthening loyalty with your database.

Effective Communication – EDM marketing is the most cost-effective way to reach large audiences; the larger the audience, the better your campaign results will be. That’s why it’s important to implement a database growth strategy in conjunction with your email campaign strategy.

New Customers With Google AdWords Management

What’s included in our EDM Management Service?

Your dedicated Account Manager will work with you in the development of an effective strategy that is tailored to your industry, business and goals. We will develop and design a sequence of engaging and educational campaigns designed to grow and connect with your database, converting them into loyal customers. We will implement a range of tactics, such as split testing and optimisation, to ensure the most effective campaigns possible. The Gordon Digital team will review analytics continuously and adjust the campaigns as needed, then provide you with a monthly report including measurable data to see exactly how, where and why your dollars are being spent.

Frequently Asked Questions

How often should I send an email?

Your data will be the best answer to this question and therefore testing the frequency of your emails will assist in determining how much is too much. Our experience is that if you’re an e-commerce store start with sending 2 emails a week and test and measure from there.

How do you determine the best time to send an email to my customers?

In all marketing strategies you should always be testing and in email marketing that could not be more important to mention. For email marketing, we are always testing using a number of parameters to understand your ideal customer sweet spot. Our favourite areas to test with are:

  • Time of Day or Week
  • Subject
  • Personalisation
  • Images over Text
  • Calls To Action
What metrics do we track?

There are two main metrics to measure in all email marketing campaigns.

  • Open Rate: The number of subscribers to open and view your email
  • Click Through Rate: The number of subscribers who engage and click through to your website.

These are very important to track but at Gordon Digital our team are focussed on tracking the metric

  • Conversions: The subscribers that turn into sales or leads on your website.
Do you design the graphics and write the content?

We have a team of in house experts at your disposal to write killer content and design engaging graphics for your emails. With our expert team behind your business, your email marketing will be turning your subscribers into repeat loyal customers.

How do I get started?

We are very excited to help you grow your business with Email Marketing. To get started you can contact us directly on 0731240257 email us at or if you scroll down you can find our packages with a link to get started and your account expert manager will be in touch within 24 hours to get your campaign started!

Why E-commerce business owners love Gordon Digital

I have been using Jessica at Gordon Digital for the past 6 months to consult with us, manage our Google Adwords campaigns and our re-marketing campaigns for Sky Jellyfish Video. Our listing now is also always at the top of Google searches and for top keywords, Jess has managed to do that without us spending more on click through rates.

Peter Brown

Director, Sky Jellyfish

Since coming on board with Gordon Digital in July we have increased online sales from an average 6 per month to 70 per month and reduced the amount you spend to get a sale from $300 to $29.10.

Jessica Skinner

eCommerce Manager, Lalabazaar

Gordon Digital manages our businesses Facebook page for us and they never miss a response when my customer’s comment or message me on my page. I can focus on running my business knowing my customers are taken care of and she is always available when I have questions on things I don’t understand.

Gina Mountfield

Franchise Owner, Lenard's Chicken

Case Study – Gulliva

  • 250% increase in revenue with EDM campaign
  • 50% increase repeat customers

Gulliva is specialist Australian menswear XL brand. Their customer base is located 50% in Australia and 50% in the USA. In November 2016 Gordon Digital began managing the Gulliva Google AdWords account. Our team performed a full account restructure which led to greater returns on their investment. In April 2017 Gordon Digital was asked to also assist in the management of the Gulliva EDM campaigns. We implemented a strategy to reinforce the Gulliva brand and promote seasonal trends and products. Our strategic combination of attracting qualified traffic and building customer loyalty increased revenue for the Gulliva online store by 250%.

Ready to get started?

Then call Gordon Digital today on 0731240257 to schedule your free digital strategy session with our team and to learn more about how we can help your business generate more sales online.